Terms and Conditions

Last Updated: January 7, 2026

Welcome to restaurant.treex.mx. By accessing our website and placing an order, you agree to be bound by the following terms and conditions.

1. Services Offered

restaurant.treex.mx provides an online platform for users to order food and beverages for delivery to a specified address. We reserve the right to change our menu, prices, and delivery zones at any time without prior notice.

2. User Accounts & Responsibilities

• Accuracy: You agree to provide accurate and current information (email, phone number, and delivery address).

• Eligibility: You must be at least 18 years old to place an order.

• Prohibited Conduct: You may not use our platform for any fraudulent or illegal activities.

3. Orders and Payment

• Confirmation: An order is only considered accepted once you receive a confirmation email or notification.

• Pricing: All prices are listed in Mexican Pesos (MXN) unless otherwise stated. Taxes and delivery fees will be calculated at checkout.

• Payment: You agree to pay the full amount for any order placed through your account.

4. Delivery Policy

• Estimates: Delivery times provided are estimates and not guarantees. We are not liable for delays caused by traffic, weather, or other external factors.

• Reception: You must be available to receive the order at the provided address. If our delivery partner cannot reach you after multiple attempts, the order may be canceled without a refund.

5. Cancellations and Refunds

• Cancellations: Orders can only be canceled before the restaurant begins preparation.

• Refunds: Refunds are handled on a case-by-case basis (e.g., incorrect items or quality issues). Please contact our support team immediately if there is an issue with your order.

6. Limitation of Liability

restaurant.treex.mx is not liable for any indirect, incidental, or consequential damages arising from the use of our service or the consumption of products delivered, except as required by law.

7. Changes to Terms

We reserve the right to modify these terms at any time. Continued use of the site following any changes constitutes your acceptance of the new terms.

8. Contact Us

For support or inquiries regarding these terms, please contact:

• Email: support@treex.com.mx

• Phone: +52 331 670 7978